Customer Services
We’re here to help
At oneReward, we want every customer, member and partner to have a smooth and positive experience. Whether you need help accessing your account, redeeming a reward, understanding an offer, or resolving an issue, our customer service team is here to support you.
We aim to respond quickly, clearly and fairly, helping you get the most from your oneReward experience.
How can we help?
Account support
Need help logging in, updating your details, resetting your password or managing your preferences? Our team can help you access and manage your oneReward account securely.
Rewards and redemptions
Have a question about claiming a reward or understanding redemption terms? We can guide you through the process and help resolve any issues.
Offers and promotions
Our offers may vary by partner, location or eligibility. If you are unsure how an offer works, or whether it applies to you, we can help explain the details.
Missing rewards
If you believe a reward has not been delivered, or has not been applied correctly, please contact us with the relevant details and we will investigate it for you.
Partner and business support
If you are a business or partner working with oneReward, our team can support you with programme queries, campaign information, customer issues and platform guidance.
Contact our customer service team
Please contact us using the form on the Contact Us page and include as much information as possible, such as:
Your name
The email address linked to your account
Reward or offer details
Date of the issue
Screenshots or reference numbers, where relevant
Providing this information helps us review your query quickly and provide the right support.
Response times
We aim to respond to all customer service enquiries as quickly as possible. Most queries are reviewed within one working day.
More complex enquiries, such as missing rewards or partner-related issues, may take longer to investigate. Where further review is required, we will keep you updated.
Complaints
We take complaints seriously and aim to resolve concerns fairly and professionally.
If something has gone wrong, please contact us with the details of your complaint. We will review the issue, investigate where needed, and respond with the outcome or next steps.