Terms & Conditions

Our website address is: https://onereward.stagingserver.cloud/. Thank you for visiting our site. These Terms & Conditions apply to this website and are provided by One Luggage Limited (“One Luggage”), trading as One Reward.

1. Use of the Site

1.1 This Site has been built for its intended use. Only our clients’ customers may purchase, redeem products, and enter into a legally binding agreement under English law.

1.2 By accessing the Site and making transactions, you expressly acknowledge and accept the rules and conditions applicable to the Site.

1.3 Products may consist of goods or services purchased by you, with payment processed by One Luggage Limited, which makes such Products available directly via the Site. By using this service, you enter into a legal relationship with One Luggage Limited.
To the fullest extent permitted by law, One Luggage Limited excludes all liability for any loss, damage, negligence, wilful misconduct, poor service, or breach of obligation arising from the provision or failure to provide such services.

2. Product Purchase

2.1 gift cards

Products may be purchased using a combination of gift cards (where applicable) and currency (Debit Card or Credit Card).

2.2 Relationship Between You and One Luggage Limited

Each Product purchase made via this Site creates a direct agreement between you and One Luggage Limited. This relationship is governed exclusively by these Terms & Conditions. You are advised to review them carefully before purchasing.

2.3 Product Payment

Payments may be made using gift cards (where applicable), Debit Cards, or Credit Cards.

2.4 Card Payments

For Debit or Credit Card payments, the Site uses a secure internet payment gateway. You may be redirected to a third-party payment provider to complete the transaction. The amount shown on the Site will be collected by One Luggage Limited.

2.5 Pricing

Product prices are determined by One Luggage Limited, which reserves the right to change prices at any time without prior notice.

3. Terms of Product Purchase

3.1 Certain Products may be subject to additional terms and conditions set by One Luggage Limited or third-party suppliers. These may include restrictions related to availability, delivery, defects, returns, refunds, and guarantees.

3.2 Delivery costs will be displayed where applicable. Some Products may also be subject to local duties, taxes, or VAT. You are responsible for checking with your local authorities before ordering.

4. Returned, Delayed, or Defective Products

4.1 Any claims relating to delayed delivery, returns, defects, or faulty Products must be made directly and exclusively to One Luggage Limited. Returns must be made promptly, in original condition, and at your own risk and expense. Refunds will be issued using the original payment method.

If a Product is damaged in transit, you should refuse delivery and have it returned to One Luggage Limited.

4.2 In cases of unsuccessful delivery due to customer error (e.g. incorrect address or failure to accept delivery), additional fees such as shipping, handling, card fees, and taxes may apply.

4.3 Delivery times provided on the Site are estimates only and are not binding. Delays do not entitle you to cancel a purchase or claim compensation.

5. Personal Information

5.1 Personal data collected via this Site is governed by the One Luggage Limited Privacy Policy, which forms part of these Terms & Conditions. To process purchases or redemptions, you may be required to provide personal details such as name, address, email, phone number, and payment information. Some payment details may be processed directly by third-party payment providers.

By providing this information, you consent to its use and sharing strictly for transaction processing purposes. One Luggage Limited is not responsible for incorrect information provided by you.

5.2 You accept responsibility for any use of your personal information, including unauthorised use resulting from theft, error, or misuse.

5.3 You consent to the transfer of your personal data across international borders where necessary to complete transactions.

5.4 Treating Your Privacy Seriously

Your personal data will never be shared outside One Luggage Limited, except with trusted partners involved in service delivery. We may contact you regarding offers, vouchers, or services unless you opt out. You may unsubscribe at any time, and we fully comply with applicable data protection laws.

6. No Warranties

6.1 All Products and content provided on the Site or through linked websites are supplied on an “as is” basis, without warranties of any kind, whether express or implied, including fitness for purpose, accuracy, title, non-infringement, or security.